At Sartawi Sport, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and refund policy.
1. Return Period
You have 30 days from the date of delivery to return any item purchased from Sartawi Sport. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at [insert contact information]. Provide your order number and the reason for the return. We will guide you through the return process.
3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4. Non-Returnable Items
Some items are non-returnable, including gift cards and items marked as final sale. Please check the product description for any specific return restrictions.
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges
If you need to exchange an item for the same item, please contact us. We will assist you in processing your exchange.
7. Changes to This Policy
We may update this Refund and Return Policy from time to time. Any changes will be posted on this page, and your continued use of the website after any changes constitutes your acceptance of the new policy.
